Get Help With A Job

Have questions about a job in house? Want to learn about our workflow? Start here!

Sales

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Sales

This is where your job starts! We get to know you, your business, and your needs. From here, we can help answer your questions about publication printing, and keep you up-to-date on all the great services we offer. Contact your sales rep for pricing or for help with any print questions you have!

Job Creation

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Job Creation

Once we've quoted your project, it becomes an actual job. This is where we connect you with a Customer Service Representative (CSR) to guide you and your project through the whole process, from pre-press to shipping. We will also establish a project on InSite, so you can upload your files for preflight. Contact your CSR or Sales Rep with any questions involving job creation.

Related Tech Notes

Pre-Press

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Pre-Press

This is where we start turning your design files into print. We use InSite to streamline the verification process, and every print file gets the final approval on our end from a real person. Here we will flag any potential issues, so there won't be any surprises during print. We want to make sure everything looks great when it goes to plate!

Pre-Press includes:

  • InSite Upload
  • File Verification
  • Imposition
  • Plate Creation

Production

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Production

Those plates go to press, and your print project gets underway. Every single step of the production process is supervised by one of our skilled team members to ensure you get the best possible product.

Production includes:

  • Cover Printing
  • Inside Content Printing
  • Folding
  • Collation

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Finishing

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Finishing

All of the printed material gets assembled into its final form. From binding to inserting to bagging and bundling, our team ensures quality every step of the way.

Finishing includes:

  • Binding
  • Inserting
  • Banding & Wrapping

Mail & Ship

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Mail & Ship

Whether we're shipping in bulk to you, or mailing individual pieces directly to your customers, we'll make sure mailing goes smoothly.

Related Tech Notes

Sales

John Foss

John Foss

Sales Manager

1 800-647-0035

Barry Fitzgerald

Barry Fitzgerald

Account Executive

1 800-647-0035

Mark Nakos

Mark Nakos

Account Executive

1 800-647-0035

Cynthia Tebbetts

Cynthia Tebbetts

Estimating

1 800-647-0035

Sam Cummings

Sam Cummings

Account Executive

1 800-647-0035

Bryan Bullock

Bryan Bullock

Account Executive

704-614-2140

Jake Hamel

Jake Hamel

Account Executive

1 800-647-0035

Chris Cummings

Chris Cummings

Account Executive

1 800-647-0035

Customer Service

Sue Orr

Sue Orr

Customer Service Manager

1 800-647-0035

Don Buckwell

Don Buckwell

Customer Service Representative

1 800-647-0035

Sonia Courcy

Sonia Courcy

Assistant Customer Service Manager

1 800-647-0035

Dave Gregoire

Dave Gregoire

Customer Service Representative

1 800-647-0035

Andrea Hecker

Andrea Hecker

Customer Service Representative

1 800-647-0035

Jake Castricone

Jake Castricone

Customer Service Representative

1 800-647-0035

Pre-Press

Jeff Paquette

Jeff Paquette

Pre-press Manager

1 800-647-0035

Joe Cadrette

Joe Cadrette

Assistant Pre-press Manager

1 800-647-0035

Production

Chris Philippy

Chris Philippy

Plant Manager

1 800-647-0035

Jeff Baines

Jeff Baines

Post-Press Manager

1 800-647-0035

Josh Pelletier

Josh Pelletier

Quality Control Manager/Assistant Plant Manager

Tom Kaled

Tom Kaled

Mailing Service Specialist

1 800-647-0035

Doug Montgomery

Doug Montgomery

Purchasing Manager

Contact Us

800-647-0035

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